A wiki can be a hub for product documentation where you document the most likely use cases, host troubleshooting articles, and reference materials for your product. When using your product users are likely to have lots of questions about how and why it works. This vastly improves new employee onboarding.Īlso Read: Best Onboarding Practices For New Employee Provide product documentation An internal wiki is a resource they can consult to get up to speed more quickly, and learn the ins and outs of the company. When new hires start at your company, they have a lot of questions they need to ask but they might not always feel comfortable requiring coworkers to take time out of their busy day. Having a well-run wiki which is the ultimate resource for company knowledge cuts down the amount of time employees need to spend searching, and instead all they need to do is type what they’re looking for into the search bar. Save time in search of informationĮmployees likely spend a lot of their time searching for information, through Slack channels, in email chains, in Google Drive – 19% of their time, in fact, according to Mckinsey.
Users can quickly update and edit articles, ensuring that information is accurate and timely. Team collaborationĪ wiki is a way for your team to work together more effectively because they have a platform in which to share their knowledge. An internal wiki can be your company handbook for HR policies, project management, meeting minutes, and more. Why is wiki important to business? A centralized hub for company informationĪ wiki allows you to bring all your company information together in one place where it can be easily accessed by all employees. On the down side, you will need development resources to opt for a self-hosted wiki. The advantage of self-hosted wiki solutions is that you own the code and are in charge of making any changes to the environment. Self-hosted – wiki software can be hosted on the user’s own servers, especially the free and open source wiki software like MediaWiki. SaaS wiki providers make all the updates and development work on the software and take care of matters like security so you don’t have to worry. Hosted – wiki software can be hosted by the software provider, so companies don’t need to install the software on their own servers in order to take advantage of its capabilities. They allow the experts in your company to come together and share their knowledge in a way that benefits the business as a whole. This prevents unauthorized edits or malicious attacks from occurring, which would require you to undo the changes made to the content. Many companies choose private wikis that require authentication before a user can access the content. A single page in the wiki is called a “ wiki page” and the entire collection of pages, interconnected by hyperlinks, is called “ the wiki”. Wiki software is sometimes also called a wiki engine. “A wiki invites all users-not just experts-to edit any page or to create new pages within the wiki Web site, using only a standard “plain-vanilla” Web browser without any extra add-ons.” Wiki software is used to host a collaborative working environment where anyone can create, share and edit content on the platform. This article is about wikis and also the best wiki software out there. If you don’t know what a wiki is, then just think of Wikipedia – the world’s most popular wiki. There are a number of tools available that help employees network and collaborate, including what is known as “ wiki software”. In order to overcome these knowledge gaps, organizations are implementing ways to improve Knowledge Management and record valuable information as documentation.
It’s not practical for employees to store knowledge inside their heads and personally answer every question that their coworkers might have regarding their knowledge base. Every business has a need to share information amongst employees.
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